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Call Center Web Portal
Advanced Lead Generation Platform
LiveCRM Platform
Comprehensive call center management system with advanced lead generation capabilities, CRM integrations, and intelligent lead distribution algorithms.
Key Impact & Results
Increased lead conversion rate by 35% through optimization
Automated lead distribution reducing response time by 80%
Improved agent productivity by 50% with better tools
Enhanced reporting capabilities saving 10 hours/week
Reduced lead leakage by 90% through automation
Increased customer satisfaction scores by 25%
Key Features
Advanced lead generation and capture system
Seamless CRM platform integrations (Bitrix, Vtiger)
Intelligent automated lead distribution
Comprehensive performance analytics dashboard
Call logging and recording system
Agent performance tracking and reporting
Real-time lead scoring and prioritization
Automated follow-up scheduling
Custom reporting and data visualization
Multi-channel lead capture (web, phone, email)
Challenges
Integrating with multiple CRM systems
Building intelligent lead distribution algorithms
Handling high-volume real-time data processing
Creating comprehensive analytics dashboard
Solutions
Built flexible API integration layer for different CRMs
Developed ML-based lead scoring and distribution system
Implemented Redis-based caching and queue system
Created interactive dashboard with Chart.js and real-time updates
Project Info
Duration
6 months
Team Size
3 developers
My Role
Senior Full Stack Developer
Client
Lead Generation Company
Technologies Used
LaravelReact.jsMySQLBitrix APIVtiger APIWebSocketsRedis